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Terms & Conditions


  • Delivery covers most part of NSW, freight charges from warehouse will be added to all accounts.
  • Floor One pride our self on reliability, and are able to deliver through out Australia, also offer same day service in the Sydney metro, subject to stock availability.
  • The supplier's responsibility for delivery of materials will cease at the kerbside of the job address stated. If it is necessary for vehicle to cross the footpath or to enter upon private property in the course of effecting delivery the purchaser will provide safe and adequate access and not withstanding will pay for all damage to any public property and every injury or wrong which may result therefore.

Defective Goods & Exchange

  • Our warranty only covers all types of structural defects such as delamination, buckling and twisting. It does not cover normal wear and tear or any damage or loss caused by abuse or misuse or improper installation.
  • Risk in any goods supplied passes to the customer upon delivery. Goods left on unattened sites are at the customer's own risk.
  • Claims for exchange or breakages must be made with in 7 days of receipt otherwise credit will not be valid.
  • To obtain service under warranty, return your goods with the original sales receipt. You will be responsible for the cost of transporting the goods to and from our warehouse.
  • The supplier's liability for defective goods is not to exceed the sale price of the faulty goods in question.

Colour Disclaimer

  • Due to variance of computer monitors, the colour that appear on individual screen may not be exact as what you expecting.
  • Wood is a natural product with variation in grain and colour which is not considered a defect.
  • Returns for the above mentioned reasons are not warranted.

Payment Terms

  • Payment by Credit Card are subject to approval. 1% surcharge apply to each transaction.
  • Payment by cheques are subject to clearance.
  • All goods remain the property of Floor One until payment is paid in full. We reserve the right to claim the goods if payment not received.

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